Salesforce | Fireside Chat: Customer Experience Excellence in the New Reality

Webcast overview

How has the new reality changed the way companies build relationships with their customers? Shifts in consumer behavior, accelerated by COVID-19, require companies to improve the customer experience through a new rhythm of positive interactions—delivered in the digital world.

Join a virtual fireside chat with KPMG, Salesforce, and a panel of customer experience executives from top-ranked brands for a discussion on how the leaders deliver on their customer experience promise. They will share how digital transformation enabled them to implement a customer-first culture and build strong and enduring relationships.

We hope that you can join us! 

Webcast replay

Highlights from Customer Experience Excellence in the New Reality

Preview the fireside chat with Edward Jones, Humana, PayPal and USAA, along with KPMG and Salesforce

Featured speakers

Julio Hernandez, Partner, Global and U.S. Customer Advisory Lead, KPMG LLP

Jeff Mango, Managing Director, Advisory Customer Solutions, KPMG LLP

Tiffani Bova, Global Customer Growth and Innovation Evangelist, Salesforce

Ilan Davidovici, Principal, Client Experience, Edward Jones

Brett Bearfield, Vice President, HealthCare Services Business Improvement, Humana

Guru Bhat, Vice President Omni Channel & Customer Success, GM – PayPal India

Tony Wells, Chief Brand Officer, USAA