Recognizing ever present margin pressures that providers are facing, KPMG LLP (KPMG) and Blue Prism are collaboratively leading a discussion around a practical and profitable approach to achieving bottom line goals. Specifically, the two have worked together and implemented intelligent solutions, such as Blue Prism’s connected-robotic process automation (RPA) technology, that utilize automated, digital workers to replicate process work performed by humans, so employees can focus on strategic and customer-focused activities. This technology helps healthcare organizations manage large volumes of manual-processing work associated with RCM – so productivity is increased, cost-to-collect is reduced and the quality control gap is solved - in ways that offshoring never could.
Intelligent automation is here to stay.
The question facing RCM leaders ready to take on this challenge is when and how to adapt. Leveraging KPMG and Blue Prism’s experience in implementing real solutions is one path forward. Regardless, the least effective path forward is inaction.
Here’s why. As the patient population becomes more technically savvy, their expectations of accessing and managing their healthcare utilizing this technology will continue to increase. Whether through online appointment scheduling, or virtual payments, today’s consumers demand a higher technology solution, which providers must be able to accommodate. Improving both customer-facing and internal capabilities are of equal importance in achieving an end-to-end, digitally enabled solution.
KPMG has worked with leading technology firms to enhance the customer experience, automate patient interactions, and improve access to care. The next generation of connected-RPA’s digital workforce will be more efficient, more connected and more capable of not only augmenting current capabilities but also giving critical insights and a competitive edge to anticipate and meet demand in ways not possible today.
If you are considering this type of solution, now is the perfect opportunity to take advantage of the benefits intelligent automation can bring to your organization.
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