Sectors reliant on consumer spending are reeling from dramatic changes in shopping, entertainment, and travel behavior. Industries with knowledge workers are adjusting to remote work. Others are pivoting to support massive government response to the virus, either by altering manufacturing lines to build critical medical products or distributing loans and financial relief.
COVID-19 and the subsequent recession have been the impetus for businesses to develop new ways of working, invent new operating models, and re-engineer processes. In fact, companies who were already committed to digitally transforming operations are nimbler, more informed, more prepared to scale, and more resilient in challenging times.
The result of these market changes is a surge of interest in digital transformation and Intelligent Automation (IA). Organizations are turning to technology to build the capabilities and operational resiliency required to address their challenges. But technology alone isn’t enough. Businesses must implement intentionally and strategically to increase efficiency, lower costs, and reduce redundancy.
KPMG LLP (KPMG) is helping customers across all sectors respond to this business disruption by combining transformation frameworks and industry knowledge with relevant, impactful technologies. Blue Prism is delivering Intelligent Automation (IA) technology that enables companies to rapidly deploy scalable, efficient, intelligent digital workers to cope with change. Blue Prism has been awarded TMCnet’s 2020 Pandemic Tech Innovation Award in recognition of its exceptional innovation while helping to alleviate the disruption caused by COVID-19. This paper shares insights from KPMG and Blue Prism’s work with companies responding to disruption and navigating their new normal.