Creating great customer experiences in Healthcare

Improving information flow to improve operations

Michael Beaty

Michael Beaty

Principal, Health & Government Solutions, KPMG LLP

+1 404-658-5063

Innovative technologies are driving predictive and proactive approaches to customer experiences within healthcare, helping the industry catch up to tech-savvy consumers obsessed with touch-of-a-button convenience.

KPMG is teaming up with Google Cloud to build consumer-centric, data-centric healthcare infrastructures. By applying the right technology advances to complex data challenges, they hope to address the consumer demand for more personalized experiences, while, crucially, protecting sensitive health information.

With help from KPMG and Google Cloud, providers are envisioning how to transform their data assets into services that align with consumer preferences and exceed their expectations, paving the way for bigger, industry-wide change. 

Enabling proactive and predictive patient experience

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