Embrace the future of customer-centric insurance
Digital transformation from KPMG and Majesco
Once upon a time, insurance customers were satisfied with a timely response, a fair price, and quality service. But times have changed.
Today’s customers want you to know and remember them through engaging, personalized experiences across multiple channels, guiding them on their seamless and connected journey. They are interested in data accuracy and protection, real-time interactions and responses, and choices in where, when, and how they buy coverage.
We’re seeing these changing customer expectations play out in other industries that are further along on their digital journey than the insurance industry, prompting insurance companies to accelerate their digital transformation. Yet, delivering these integrated customer experiences demands more than just a portal or mobile app. It requires creating a Connected Enterprise, aligning back, middle, and front office systems for a single purpose; harnessing the potential of customers to fuel profitable growth. And with COVID-19 and other outside influences increasingly changing what customers need and how insurers have to prepare and react, insurers need a highly agile, flexible and proven end-to-end digital platform to support these changes.
To guide insurers through change, KPMG professionals leverage the proprietary Connected Enterprise framework. It provides a sustainable, risk-optimized route to successful customer experiences, from strategy through execution. Combining the KPMG Connected Enterprise framework with Majesco’s software platform helps insurers build the capabilities required for successful digital transformation – so your company can be agile, nimble, and responsive to customer needs.