Microsoft | Citizen experience management and connected cities

Efficient, Streamlined, Online Solutions for Citizen Engagement

This solution, based on Microsoft Dynamics 365TM and AzureTM, enables local governments to track and report on citizen issues with ease, while optimizing citizen engagement. Because it’s bundled in the cloud and pre-packaged, we are able to deliver this solution with minimal time and cost.


  • Quick and easy roll out of new service request types with point-and-click speed and ease
  • Robust, fully searchable knowledge base
  • Self-service, omni channel, mobile-enabled citizen facing portal
  • Call centre integration
  • Duplicate detection to ensure requests are not submitted twice
  • Automatic escalation based on service level agreements
  • EsriTM integration for mapping and geolocation
  • Versatile reporting functionality

KPMG is an active member of Microsoft’s CityNext initiative, and an international CityNext Partner. Leveraging our extensive background in Microsoft Dynamics CRM, KPMG continues the tradition of excellence in the provision of powerful and cost-effective business solutions based on Microsoft Dynamics 365 from installation and configuration through to support.

Join the Smart City movement. KPMG’s breadth of experience in the public sector and deep understanding of Dynamics 365 provide you with a high value solution for next generation cities.