There are real opportunities for organizations to reshape business models and redefine customer strategies. In the latest KPMG CIO survey*, results show that organizations will continue to invest in:
- Almost half of the organizations expect to change their products and services offers or models fundamentally over the next 3 years.
- One-third plan to replace more than 20% of roles with AI/automation within the next 5 years.
- Almost two-thirds of organizations now allow “business-managed IT” spend.
Digital leaders are influencing the board room and collaborating closely with the business to deliver technology change. They are tasked to deliver real business results with enhanced customer and employee experience, higher operational efficiencies and reduced time to market.
These challenges and opportunities have helped to define the go-to-market industry priorities for the KPMG and Microsoft Alliance.