KPMG and Pegasystems

Government agencies strive to advance their mission, meet program directives, and improve service delivery to citizens and stakeholders, but many are encumbered by disparate systems as well as workflow and integration challenges.

When processes are complex, mutable, and reliant on multiple systems—as in case management or intelligence collection and analysis—agencies benefit from digital process automation (DPA) and customer relationship management (CRM). Agencies facing limited budgets, restricted hiring power, and manual processes can combine DPA and CRM systems with transformative robotic process automation (RPA), and artificial intelligence (AI) technologies to intelligently automate, innovate, reduce costs, and increase efficiencies.

A government-approved platform, Pegasystems’ enterprise-grade DPA and CRM solutions automate processes and workflows leveraging native RPA capabilities. The platform enables agile, accurate, cost-effective operations by automating rules-based, back-office, administrative processes. With deep understanding of government transformation, key performance metrics, and automation opportunities, KPMG helps agencies use Pegasystems’ software to rapidly and cost-effectively automate human tasks and scale processes across functions. Our combined digital transformation offering helps government agencies improve operational efficiency, reduce costs, collaborate with other offices, and accelerate transformation initiatives—all to advance the agency mission and meet program directives.