Service

Commerce for the connected customer

Build a customer-centric organization with KPMG and Salesforce

Sam Ganga

Sam Ganga

Principal, Advisory, KPMG US

+1 312-961-7289

Michael Herman

Michael Herman

U.S. Sales Transformation and CRM Lead, KPMG US

+1 212-954-3898

Your customers are going places: physical stores, websites, mobile apps, call centers, communities, and more.

Today, having an e-commerce website or a mobile app is not enough. Success requires a connected commerce solution—one that facilitates a consistent end-to-end customer journey that encompasses marketing, sales, service, and supply chain interactions.

The alliance between KPMG and Salesforce is designed to deliver continuous B2C and B2B commerce experiences that connect the wider enterprise in the singular mission of exceeding customer expectations.

Whether a customer buys from a mobile app, a website, or a physical store, providing integrated, personalized purchase experiences lead to loyalty and revenue. KPMG and Salesforce can help design your commerce platform to meet customers wherever they want to go—and connect it with the rest of the enterprise—so you can be more agile, more competitive, and more profitable.

Commerce for the connected customer
Build a customer-centric organization with KPMG and Salesforce

 

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