Industries

Helping clients meet their business challenges begins with an in-depth understanding of the industries in which they work. That’s why KPMG LLP established its industry-driven structure. In fact, KPMG LLP was the first of the Big Four firms to organize itself along the same industry lines as clients.

How We Work

We bring together passionate problem-solvers, innovative technologies, and full-service capabilities to create opportunity with every insight.

Learn more

Careers & Culture

What is culture? Culture is how we do things around here. It is the combination of a predominant mindset, actions (both big and small) that we all commit to every day, and the underlying processes, programs and systems supporting how work gets done.

Learn more

Salesforce | Elevate family engagement with connected health

Digital platform to help pediatric hospitals accelerate family experience.

Waves of change are cresting across the healthcare landscape, driven by demographic shifts that dramatically impact which services are needed and how they are delivered. Propelling the change is the movement to put the consumer at the center of the patient experience. In a pediatric hospital, a family-centric healthcare system is even more essential because the patient’s family is the key decision maker. In modern times, family dynamics and childcare are complex and continually changing, so many people can be involved.

Pediatric hospitals must be able to map relationships and gain a full view of the family to ensure a differentiated experience. Mapping can unify family data and facilitate communication across channels and devices. When hospital systems are out of date, however, information is not centralized and coordinated among providers. Fragmented data makes it impossible to see all the dimensions of care. Consequently, pediatric hospitals can’t provide a user-friendly family experience.

KPMG solutions help accelerate family experience

KPMG leverages its deep healthcare and digital transformation experience to provide pediatric hospitals with a streamlined experience built on Salesforce Health Cloud. Importantly, the platform reflects our skills in user-friendly, human-centered design. The technology serves the family and providers, not vice versa. As a result, we are able to drive significant business value, including:

  • Enhanced data sharing across departments and early identification of new referring providers for hospital outreach and marketing teams
  • Tracking and attribution of marketing campaign activities to incoming referrals by practice and provider
  • Improved reporting of referring providers to support relationship building.

Achieve success with KPMG and Salesforce

The Salesforce alliance is one of the fastest-growing global practices at KPMG. Our alliance drives strategic value and ROI as measured by our pediatric hospital clients, including:

  • Higher customer retention, loyalty, and advocacy based on family experience
  • Increased family focus on quality care and reputation as a leader in pediatric medicine, rather than price sensitivity
  • Direct impact from referrals and word of mouth based on family experience
  • Improved employee and provider retention, which drives productivity and growth.

With the power of digital transformation from KPMG and pacesetting solutions from Salesforce, pediatric hospitals can deliver lasting innovation.

Dive into our thinking:

Connected health for family engagement

Download PDF

Meet our team

Image of Hank Yang
Hank Yang
Advisory Managing Director, C&O Health & Govt., KPMG US
Image of Michael Beaty
Michael Beaty
Principal, Health & Government Solutions, KPMG LLP

Explore more

Thank you!

Thank you for contacting KPMG. We will respond to you as soon as possible.

Contact KPMG

Use this form to submit general inquiries to KPMG. We will respond to you as soon as possible.

By submitting, you agree that KPMG LLP may process any personal information you provide pursuant to KPMG LLP's Privacy Statement.

An error occurred. Please contact customer support.

Job seekers

Visit our careers section or search our jobs database.

Submit RFP

Use the RFP submission form to detail the services KPMG can help assist you with.

Office locations

International hotline

You can confidentially report concerns to the KPMG International hotline

Press contacts

Do you need to speak with our Press Office? Here's how to get in touch.

Headline