Client Story

ServiceNow | Insurance industry case study

Harmonizing IT processes for an international insurance firm

Mitch Kenfield

Mitch Kenfield

Principal, Advisory, KPMG US

+1 404-222-3295


A leading insurance company wanted to implement an ITSM platform that could streamline processes across different business units and vendors worldwide. At the time, their existing systems had fallen out of sync and were highly customized, creating delays, frustration, and unnecessary expense. Problems were arising in areas from onboarding to event management, and performance reporting became almost an impossible task.