Client Story

ServiceNow | Media industry case study

Managing a major IT transformation in a shifting landscape

Mitch Kenfield

Mitch Kenfield

Principal, Advisory, KPMG US

+1 404-222-3295


A major media and entertainment company was undergoing an ITSM platform migration, having purchased ServiceNow and begun the implementation process. However, the migration had stalled at an early stage due to the previous project leader leaving the business. KPMG was called in to advise the new leader on their existing strategy, identify ways in which the process could be improved, and help ensure that they were getting the maximum value from their investment.