Service

Modernize your Financial Services Operations

Empower employees and maximize impact to improve the client experience with one front-to-back platform, enabled by KPMG and ServiceNow

Empower employees across your institution, remove barriers, and maximize each employee’s impact to improve the client experience with one front-to-back platform, enabled by KPMG and ServiceNow.

Whether banking, wealth management, or insurance, your clients trust you with their hard-earned money, future success, and ability to bounce back from an unexpected setback. When they come to you for help—suspecting fraud, needing funding, getting resolution on a dispute—they want expert advice and resolution.

As financial products and services become more technically advanced, so should your customer service solution. Serving customers and clients more efficiently and effectively – providing them with a positive experience – requires you to break down silos and optimize processes across departments. Automating workflows that connecting front-, middle-, and back-office processes can help you quickly resolve common issues such as complaints and transaction disputes.

KPMG is a leading provider of cloud-enabled transformation solutions and a ServiceNow Global Elite Partner. Our financial services advisory team and experienced ServiceNow alliance and practice team collaborate to address market challenges, provide in-depth industry perspectives, and implement leading technology. In addition, our integrated services include financial transformation consulting, FS technology, change management, and employee experience consulting. KPMG was named ServiceNow’s 2022 Global Transformation partner of the year, and we are proud to work alongside ServiceNow to create capabilities critical to the financial services industry. 

Contact us

Mark Brownschidle

Mark Brownschidle

Advisory Managing Director, Platforms, KPMG US

+1 585-454-1644
Ronald Shriberg

Ronald Shriberg

Solution Relationship Director - ServiceNow, North East Strategic / Enterprise, KPMG US

+1 516-287-7477