Changing demographics, technology, and regulations are impacting customer-centric organizations in the financial services (FS) industry.
New generations of young, tech savvy, and connected customers are accustomed to instant transactions. This shift extends to employees, agents, and partners who need new technology and enablement tools to be more efficient at work. At the same time, rapid change in technology—such as automation, AI, IoT, and the cloud—has lowered barriers to entry, forcing FS firms to adopt multichannel, real-time capabilities to compete. On top of all this, changing government regulations require firms to regularly update rules, rates, and processes to maintain compliance.
Unfortunately, traditional financial processes weren’t designed for the accelerated pace of the digital age. Client information is often collected in paper form and manually entered into multiple, disparate systems. Disconnected processes, long cycles to onboard clients, and an over-reliance on humans to maintain data quality result in negative customer experiences and lost revenues. Attempts to update these legacy systems with new, custom code or integrations can take years.
Unqork: A no-code software development platform
Unqork is an enterprise ready no-code application platform that helps large enterprises build complex, custom applications faster, with higher quality and lower costs than conventional approaches, all through a simple drag and drop interface, a fully branded UI and advanced integration capabilities, all delivered without writing a single line of code.
KPMG: deep industry knowledge and transformation experience
KPMG’s Financial Services professionals interact daily with the world’s largest financial organizations to align strategies, guide organizational change, and build competitive advantage. With deep knowledge and penetrating perspective on the issues and drivers shaping the industry, KPMG can help you innovate powerful business models and align them to agile technologies—all so you can better connect with customers, manage costs, and comply with regulations in the digital world.
Quickly build software to drive business transformation
KPMG and Unqork can help you build custom, complex software for new business models including, but not limited to, digital marketplaces, agent or broker portals, retail and institutional client onboarding and servicing, producer and adviser onboarding, policy issuance and underwriting, and automated error resolution.
Update your legacy processes and systems
If your FS firm is seeking to automate and digitize manual processes to become more customer-centric or to improve compliance, look to KPMG and Unqork. Together, the companies can help you rapidly deliver robust, customer-focused, enterprise applications that reduce your dependence on specialty developer skills. KPMG and Unqork’s joint solutions pave the way to for you to offer robust experiences, services, and products to your most discerning customers, employees, and partners.
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