User-defined applications: More risk than reward?

KPMG leverages cloud-based, low-/no-code platforms to help our clients eliminate workflow user-defined applications.

Harvinder Bhatia

Harvinder Bhatia

Principal, Advisory, Financial Services Solutions, KPMG US

+1 414-339-3811

Many industries, particularly financial services, leverage large enterprise platforms to run their business. However, these platforms often lack the agility to respond quickly to business needs, resulting in the creation of user-defined applications (UDAs) to perform key functions. UDAs, or end-user computing applications (EUCs), can be spreadsheets or other tools that serve as stopgaps to fulfill a business need. While these stopgaps can work well and assist users in meeting short-term business needs, they can result in a complex web of disparate systems, processing errors, and limited scalability. Additionally, they often lack the governance needed to satisfy risk, regulatory, and audit needs and can expose substantial risks to the firms due to lack of controls. While these risks are understood, little is done to remediate this issue. The labor and expense needed to add new functionality to enterprise platforms in a timely fashion can be daunting.

KPMG leverages cloud-based, low-/no-code platforms to help our clients eliminate workflow EUCs that are focused on manual data collection while meeting risk, regulatory, and audit requirements. Low-/no-code platforms provide the flexibility to rapidly build an ecosystem of connected functionalities to fill core platforms’ processing gaps, thereby presenting a roadmap to eliminate use of EUCs. Solving for an issue like unregulated UDAs permeating through a business requires understanding all the ins and outs of the people, process, and technology that drive a business forward. Our professionals bring industry experience to the forefront of an implementation to help mitigate further user headaches and excessive delivery costs. They have the skill set to assess businesses using tools such as our Connected Operations framework to uncover root issues and prioritize opportunities and areas requiring immediate remediation. Learn more about how KPMG and Unqork can help you transition from EUC applications to a cloud-based, no-code platform for increased automation and improved compliance.

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