Mahendra Goyal
Director, Shared Services & Outsourcing
Mahendra is a director in KPMG’s Management Consulting practice and a thought leader with more than 20 years of advisory, enterprise transformation, and operations experience with Fortune 500 companies. His core area of expertise is business transformation through target operating model and strategic cost optimization across the lifecycle from strategy to execution.
Mahendra is a subject matter professional for intelligent automation and is well versed with Lean Six Sigma, ITIL service lifecycle, and project management methodologies. He has led multiple business initiatives to help clients transform various functions including Finance and Accounting (F&A); Customer Service—both front and back office operations; Contact Centers; HR; Payroll; and Real Estate Facilities Management (REFM).