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Natalie Spano

Advisory Managing Director, Customer Solutions, KPMG US

New York
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Natalie Spano

Advisory Managing Director, Customer Solutions

Natalie Spano is a thought leader in the Customer Transformation practice at KPMG. She concentrates on leveraging CRM, AI and analytics to enable digital transformation. Natalie believes that in order to enable transformation, technology must be leveraged to reinvent customer journeys rather than optimizing legacy processes. Ms. Spano has 20 years of experience in digital transformation, CRM, AI and analytics creating solutions and developing change strategy for Fortune 500 companies. Experience: Ms. Spano has led large scale transformation efforts which focus on leveraging CRM,AI and Analytics. These projects include: SalesForce Customer Retention and Analytics Design & Implementation; Sales Transformation & CRM Adoption Strategy; Life Insurance Digital Transformation POV, Customer Service Contact Center Digital Transformation; Digital Strategy and Operating Model for Global Analytics Office; Third Party Operating Model API Strategy.

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