Travel, Leisure and Hospitality: A focus on labor dynamics in the path to growth

Nikki Massey is the Senior Vice President of Human Resources - Americas for Hyatt Hotels Corporation and a 27-year member of the Hyatt family.

She began her career in 1991 at the Hyatt Regency Cambridge as a health club attendant, moving on to other operational roles within the hotel before pursuing a Human Resources track. Nikki worked in HR at Hyatt Regency Cambridge, Hyatt Regency New Orleans, Hyatt Regency Rochester and Hyatt on Boston Harbor before joining Hyatt’s corporate office in Chicago.  She briefly left Hyatt for Kimpton Hotels, and returned to the corporate office in Americas HR in 2011.

In the past few years Nikki played a role in training leaders on design thinking, rolling out the company’s purpose journey, and leading change management and communications efforts for the corporate office move.  Prior to her current role, Nikki was responsible for global learning, culture & engagement along with change management.  Today she is back in Americas HR, where she lead the restructure of the HR team, the integration of our new colleagues from Two Roads Hospitality, and most recently is focused on our post-pandemic recovery efforts.

Nikki holds a bachelor’s degree in communications from Stonehill College in Easton, Massachusetts and a professional Human Resources certification. She and her husband reside in Chicago with her two step-children and a rescue dog.