Digital assistants, the most advanced of which combine artificial intelligence, natural language processing, and machine learning, are poised to play an integral role. Technology company leaders ranked them on par with Internet of Things, blockchain, and robotics, and higher than 5G and edge computing in terms of technologies they expect to be using to transform their business three years from now.
In the new reality being created by COVID-19, companies may use digital assistants to accomplish the following:
- Deliver a quickly scalable, differentiated customer experience
- Reduce human error and increase efficiencies (one example: processing expense reports faster and more accurately)
- Allow employees to focus on more strategic and innovative work by freeing them from mundane tasks