Consumer & Retail: Perspectives on COVID-19

Navigating diverse challenges in the Consumer & Retail Industry due to COVID-19

Mark Schmeling

Mark Schmeling

National Sector Leader, Consumer & Retail, KPMG US

+1 312-665-2620

The consumer and retail industry is facing serious financial and operational pressures during this time of uncertainty. While the world continues to address the immediate public health impacts of COVID-19, the industry is having a liquidity-focused response to outlast the current economic shutdown. It is clear that COVID-19 will have many permanent, long-term implications for retailers and manufacturers as changes in consumer preferences and buying habits impact the future of commerce. Preparing for this new reality, as well as the business and operational ramifications for companies, will be critical for the future of your business.


KPMG can help in the following areas:

  • Cost take out and working capital strategies
  • Bankruptcy and restructuring planning
  • Workforce strategies and planning
  • Post COVID functional assessment and improvement
  • Supply chain risk management and resiliency
  • Business scenario analysis
  • Business model transformation
  • Digital transformation

Featured insight 

Long-term effects of current consumer behavior


COVID-19 has changed consumer behavior in ways that have brought unique challenges to retailers and consumer products manufacturers. Mark Schmeling, National Sector Leader, Consumer & Retail, describes the overall implications for online commerce, growth and revenue, supply chain and demand planning, future business models, and how KPMG uses Artificial Intelligence to help our clients find solutions.



Visit our Perspectives from Sectors main page


Mark Schmeling

National Sector Leader, National Advisory Industry Leader, Consumer & Retail

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