Standing still is not an option these days.
Business leaders know they need to continually evolve their companies, keep pace with technology, attract and retain talent, and generally be able to stay resilient no matter what the fast-moving business cycle throws their way.
The bigger challenge: How can they do all that faster?
The need for speed around accelerated business outcomes was a major theme that emerged from our recent conversations with 800 C-level executives from large global companies as part of a broad new KPMG survey with our partner, HFS Research.
To move faster, many leaders say they are looking beyond their company’s internal capabilities and partnering with a new class of managed service providers that can help them create ongoing—and more sustainable—business value.
In the process, they are reimagining some traditional ideas about “outsourcing” and extending a new breed of managed services well beyond just back-office functions.
Top selection criteria
Respondents cited these as the top two factors in choosing a managed services provider:
Technology platforms and capabilities
Subject matter expertise