The state of risk in the gaming industry

It is an exciting time for the U.S. casino and gaming industry, which continued to enjoy revenue growth in 2023. Expansion of gaming also continued, with several states legalizing sports betting, the rollout of sports betting in Florida, and land-based expansion continuing in Virginia and Illinois.

The road ahead, however, could be set up for a variety of challenges:

• Growth rates may be slowing
• Regulators are more active in their oversight
• External threats are increasing
• Leveraging and managing the use of emerging technologies like generative artificial intelligence (GenAI)

Risk is never far from the minds of leaders in the gaming industry, and in 2024 we believe a laser-focus on the important risks facing the industry could separate companies from their competition.

As the industry is at an inflection point, firms must manage more–and more impactful–risks while striving to deliver greater enjoyment and value to customers. Those that do this best will build trust and help ensure long-term sustainability of their customers, employees, and investors.

Our hope is that this year’s industry risk report can help gaming companies achieve greater clarity when developing their enterprise risk assessments and risk management strategies. We include risk registers that zero in on three different subsectors: land-based operators, online operators, and suppliers.