In collaboration with Salesforce, KPMG has designed a care platform connecting care teams, clinicians, members, and family members. The platform built on Salesforce is focused on:
- Elevating healthcare engagement across the care and wellness journey.
- Improving communication and care coordination within a member’s care team to manage a member’s care plan more efficiently.
- Using key healthcare consumer insights, such as clinical history and demographic information, to proactively identify risks and determine interventions.
- Utilizing integrated operational and compliance reporting tools to align to current and future regulatory requirements and mandates.
KPMG has worked closely with clients to elevate healthcare consumer engagement, reduce the cost of healthcare, and meet ever-changing government mandates. By using Salesforce Health Cloud, we help clients innovate care coordination across multiple disciplines and across the continuum of care. Our solution is focused on automation and integrates various sources of health insights data to build a comprehensive view and optimized workflows.
The solution provides value to healthcare organizations:
- Increases efficiency in communication with healthcare consumers to support the process of entering members into care management programs.
- Improves care coordination by enhancing visibility across the member’s care team and enabling an end-to-end view of the member’s care plan and clinical history.
- Increases adherence to federal and state regulatory requirements by using automated workflows to trigger mandated communications. An integrated reporting platform builds compliance reports for CMS and other regulatory entities.
Importantly, the platform reflects our skills in creating user-friendly, human-centered design. The technology enables care team members to make decisions by displaying timely and relevant information.
With the power of digital transformation from KPMG and pacesetting solutions from Salesforce, payers can deliver lasting innovation.
