After the disruptions of 2020, insurers clearly understand the importance of operational agility for remaining competitive. Yet, this agility is difficult to achieve with legacy architecture.
Today, many insurers are embarking on implementations of modern, cloud-based core administration systems. Unfortunately, these large projects are costly, multiyear initiatives. Most organizations cannot wait this long to realize the benefits of digitized processes. They need a simpler way to create scalable, flexible solutions—fast.
Claims management is one of the areas where agility is needed quickly. Claims lie at the intersection of customer experience and business profitability. They provide the opportunity to deliver a positive customer experience and build loyalty, and they also require insurance companies to pay out, an action that impacts profitability.
KPMG Insurance Claims Modernization combines Appian Connected Claims with KPMG professionals’ deep experience in insurance to improve customer experience and operational efficiency.