Accelerated by responses to COVID-19, the needs and expectations for access to healthcare are changing. Patients today want their healthcare to have the same level of connectivity that are offered in other facets of their lives. These trends were accelerated as patients moved away from traditional care and now seek virtual ways to connect with caregivers. At the same time, the pandemic demonstrated the importance of healthcare access—and the need for more equal access and opportunity in underserved communities.
KPMG and Salesforce are helping healthcare organizations improve how patients and communities get connected to the healthcare they need.
Moving the needle on health equity
National COVID-19 Resiliency Network at Morehouse School of Medicine
Connected Patient Experience from KPMG and Salesforce
Customer expectations for healthcare are changing—creating growth opportunities for healthcare systems.